Frequently Asked Questions

General

What is Martindale’s ADR Checker?

Martindale’s ADR Checker provides concise clinical management advice with a severity flag system to support you when managing patients with adverse drug reactions. The product offers the ability to search by drug, drug group, ADR or body system and provides users with a quick and easy tool to support clinical decision making. 

Martindale’s ADR Checker will launch on MedicinesComplete later this year. To find out more and sign up for a free trial, please contact your Account Manager or visit the publication page. 

What changes can I expect to my MedicinesComplete subscription?

The new MedicinesComplete provides the same expert content, now with a more intuitive search, as well as an improved design and smoother navigation across the site. Content pages have been made consistent across MedicinesComplete and Quick Links on every page will help you discover the information you’re looking for.

In addition, we have introduced several new features. These include the Dosage Card that fast-tracks you to dose information, allowing an easy comparison between resources, and our Quick Search function helping you to pinpoint relevant content in specific publications faster than before.

All users will be directed to the new MedicinesComplete experience from 3rd June. 

Why have you redeveloped MedicinesComplete?

MedicinesComplete has been in existence for over 13 years and has built up a large community of users who use it every day to make clinical and research decisions. Listening to our users, we have developed a new experience that meets their need to quickly and easily access critical medicines information in today’s healthcare environment. Our collection of resources continues to bring our users trusted, expert content from world-renowned health professionals and scientists. The new user experience is the start of a journey to continually improve the platform with more content and innovations, based on our customers’ evolving needs.

When will I have access to the redeveloped MedicinesComplete?

Customers have been provided with login details to access the new MedicinesComplete site. You will be able to use both the new and legacy sites until 3rd June when the legacy site will no longer be available to users. At this point all users will be directed to the new experience. 

Please contact your Account Manager or the Support Team if you have any questions.

New customers may be able to begin using the new MedicinesComplete immediately. Please send us an enquiry form so we can assist you further.

How can I access the new MedicinesComplete?

Login instructions have been emailed to all customers. 

If you are logging in by email & password: 

  • NOTE – You will need to reset your password the first time you login to the new MedicinesComplete site. You will need a valid email address for this as the password reset code will be sent to your email mailbox. 
  1. Please visit https://www.medicinescomplete.com
  2. Select the ‘Login’ button to the right of your screen
  3. Select the ‘Email/Username and Password’ option
  4. Enter your credentials. If these are authorised, you will be taken to the MedicinesComplete dashboard. 

If you are logging in by IP address: 

  1. Please visit https://www.medicinescomplete.com – If your IP address is authorised, you will be taken to the MedicinesComplete dashboard.

If you are logging in by Shibboleth/OpenAthens: 

  1. Please visit https://www.medicinescomplete.com
  2. Select the ‘Login’ button to the right of your screen
  3. Select the ‘Login via Shibboleth/Open Athens’ option
  4. This will open a new tab where you can select your institution and enter your login credentials. If your credentials are authorised, you will be taken to the MedicinesComplete dashboard. 

For further information please contact your Account Manager or our Customer Support team.

Will I still have access to the current MedicinesComplete?

Yes, existing customers will continue to have access to the legacy site, giving users time to explore and familiarise themselves with the changes. The legacy site will no longer be available to users from 3rd June. We recommend all users start using the new site as soon as possible.

I have a question about the changes, where can I get support?

The MedicinesComplete team is here to help you with your transition to the new site. Please contact your Account Manager for further support. If you are an individual user, please contact our Support Team.

How can I share feedback on the changes?

Once you have logged into the new MedicinesComplete site you will be presented with a ‘Feedback’ button to the right of your screen. Click on this button to share specific or more general comments on the site. We encourage all users to share feedback to help us understand what you need from the site.

What training is available for new MedicinesComplete?

Please review the User Guide for information on how to use the new MedicinesComplete site.

We will soon be launching  a series of video tutorials and online webinars to help you make the most of the new site.

In the meantime, please contact your Account Manager who will be happy to provide a demo. 

How often is the content updated?

Most of the resources available on MedicinesComplere are reviewed and updated every 1-3 months by our expert editorial teams. For resources from other providers, we provide updates as soon as they are available to us.

Can I download content from the website?

You may download and print single screens of information for your personal non-commercial use only. The definition of non-commercial use can be found in our Terms and Conditions. Content can be cited from MedicinesComplete under the terms of Fair Use. Details of how to cite each publication and details of copyright ownership can be found in the copyright notices within each publication.

Account Management

How do I renew my subscription?

Please contact your account manager for further information or submit an enquiry form.

How do I add resources to my existing subscription?

Please contact your account manager for further information or submit an enquiry form.

Where can I get my usage reports?

Usage reports for current MedicinesComplete are still available in the usual way. Please contact your Account Manager for usage reports on new MedicinesComplete (please note, reports are not available until usage has been tracked for at least one month).

When does my subscription end?

Please contact your account manager for further information.

Technical

What types of access methods are available for new MedicinesComplete?

You can access new MedicinesComplete through a number of ways – IP address validation, Athens or Shibboleth and with username and password.

Please contact your Account Manager for further information or submit an enquiry form.

I can’t login. What do I do if my account is not being recognized?

Please only try to log in once you have received a confirmation email that your account is ready on the new site.

If you have received this confirmation and are still unable to access the new site then please contact our Customer Support team.

How do I change my password?

There is a password reset option available on the login screen.

  1. Please visit https://www.medicinescomplete.com
  2. Select the ‘Login’ button to the right of your screen
  3. Select the ‘Email/Username and Password’ option
  4. Select reset password

Please note – you will need to use the email address registered with MedicinesComplete for this (please check with the Support Team if you’re unsure). You will also need a valid email address as the password reset code will be sent to your email mailbox. 

The password reset email will be from pharmpress-support@rpharms.com and is automatically sent by our access management system SAMS Sigma. Please check your junk and spam folders if the email is not received in your inbox. You will also need to ensure your system is not blocking these emails. 

Why does the login screen return an error message?

MedicinesComplete requires your browser to accept third-party cookies if you need to login with username and password and/or via OpenAthens, which is managed by our authentication partner SAMS Sigma. 

Cookies are pieces of data stored by web browsers that websites and applications can use to remember a web browser from one request to the next. They allow features like shopping carts and user account logins to function.

Many web browsers make a distinction between first-party and third-party cookies. First-party cookies are created by the web server identified by the address shown the browser’s address bar. Third-party cookies can be created when content is loaded from domains other than the one shown in the address bar.

Some browsers allow users to decide whether or not the third-party cookies should be accepted. To configure your browser to allow third-party cookies, follow the instructions for your chosen browser.

Internet Explorer

1. Click the cog/tools menu icon in the upper right of the window.

2. Click Internet Options.

3. Click the Privacy tab.

4. Click Sites

5. In the Address of website field enter [*.]sams-sigma.comBe sure to include the square brackets before and after the asterisk.

6. Click Allow, then OK.

 

Chrome

1. Click the menu icon in the upper right side of the browser window.

2. Click Settings.

3. Click Show advanced settings…

4. Click Content settings…

5. Ensure the option Allow local data to be set (recommended) is selected.

6. Click Manage exceptions…

7. In the field labeled Hostname pattern enter [*.]sams-sigma.comBe sure to include the square brackets before and after the asterisk.

8. Leave the Behaviour drop down set to Allow, then click Done.

What browsers can be used with new MedicinesComplete?

You can use any modern web browser that supports cookies to access MedicinesComplete. For full functionality, you will need a browser that also supports JavaScript.

The site supports the latest versions of Chrome, Internet Explorer, Firefox, Safari and Opera.  Other browsers are not supported although functionality may work.

Legacy versions of Internet Explorer from IE7-9 are not supported by new MedicinesComplete.

What devices can be used with new MedicinesComplete?

You can use any recent desktop, laptop, tablet or mobile device to access MedicinesComplete. Older models are not supported although functionality may work.

Is there an app available?

There is currently no app available for MedicinesComplete. However, the site has been optimised to provide a great user experience on mobile and tablets. Please contact us if you would like to know more about our new BNF app by submitting an enquiry form.

NHS Gratis Access

Am I entitled to NHS gratis access to the BNF?

MedicinesComplete provides access to BNF and BNF for Children content for UK-based individuals undertaking work (or training) for the NHS. Please refer to the Terms and Conditions.

You will be required to create a MedicinesComplete account and confirm that you are entitled to access these resources within these restrictions.

I have already registered for BNF Gratis access, why do I have to re-register?

Re-registration is required to access BNF content on the new MedicinesComplete site. Continued access to the BNF on the old MedicinesComplete site will only be available for a limited time. All NHS gratis subscribers will receive an email from MedicinesComplete confirming the start of a four week countdown to when they will no longer have access to the old site.

How do I re-register?

Re-registration can be completed in three simple steps, as follows:

 

1.        Registration form: Complete the NHS gratis registration form and select ‘Submit’.

2.       Verify your email address: Check your inbox, including your junk or spam folder, and click on the verification link provided in the email.

3.       Set your password: Clicking on the verification link will take you to a page where you can set your password.

 

Once all three steps have been successfully completed, you will be taken to the login screen where you can enter your email address and password. Please contact our support team if you have any questions.

I’ve attempted to re-register but haven’t received my verification email. What should I do?

Once you have submitted the registration form, the website will immediately send a verification email to the exact email address provided by you. Please ensure this has been entered correctly. The verification email will be sent from MedicinesComplete <pharmpress-support@rpharms.com>. Please also check your junk or spam folders.

You will need to click the link in the verification email to complete the registration process, so if you can’t find the email, unfortunately you will have to re-register as we are not able to re-send the auto-generated emails. Please contact our support team if you have any questions.

I’ve forgotten my password to access NHS BNF subscriptions

There is a password reset option available on the login screen.

I already have an account on new MedicinesComplete with my organisation, how do I add my individual NHS subscription to this?

The license can be added to your existing account, however you will still need to follow the registration process and use the email address supplied for your existing account. When you submit a registration form, you will not be asked to verify your email address or set a new password. Instead, you will be taken straight to the login screen where you will be able to see the BNF and BNFC have been added to your subscribed titles.

How can I obtain a subscription to BNF for commercial use?

Please detail your request using our Enquiry Form.

What changes have been made to the BNF on the new MedicinesComplete site?

There are no changes to the structure of BNF content.

The most notable changes include the ability to browse drugs by therapeutic areas, along with enhancements to search such as the inclusion of an interactions checker, and improvements to the layout of content helping you to easily navigate to specific sections and related information.

I am in the UK, but receiving a message which says NHS registration process is only available to UK residents. What should I do?

It is possible that your work network is using an IP address which has been purchased from abroad. Due to global shortfall of IP addresses, many UK networks purchase IPs from other countries. Eventually these IPs get updated to the IP database as UK based, but it can take a little time for this to happen.

The following link is a website which looks at a given IP address and determines which country it is ‘based in’: https://geoiptool.com/en/

If you click on this link, it will tell you where your IP address originated from and it may appear that your IP is from overseas.

If your network appears to come from abroad, there is very little we can do as we cannot add international IPs to the Geo IP whitelist. We suggest you ask your IP provider if they know when the country will be updated if that is an option, or possibly try to access the British National Formulary (BNF) on a different network.

If it says your IP originates in the UK, please contact us